Politique de remboursement

At Vucceli, we understand that preferences may change, and we want to ensure your complete satisfaction with your jewelry purchase. Therefore, we offer an exchange policy that allows you to exchange your jewelry under certain conditions. Please read the following exchange policy carefully:

Exchange Conditions:

1. Time Frame: Exchanges are allowed within one year from the original purchase date.

2. Item Condition: The jewelry item being exchanged must be in its original condition, unworn, and free from any damage. Any signs of wear, alteration, or damage will make the item ineligible for exchange.

3. Gold Price Deviation: The exchange is subject to a maximum gold price deviation of 5%. The exchange value will be calculated based on the original purchase value and the prevailing gold price at the time of exchange. If the gold price deviation exceeds 5%, the customer will be responsible for the difference.

4. Higher Value Exchange: The item being exchanged for must have a higher value than the original purchase. The exchange value will be calculated at 70% of the original purchase value.

5. Shipping Fee: The buyer is responsible for covering the two-way shipping fee associated with the exchange. The exchanged item will only be shipped upon confirmation of payment for the shipping fee.

Important Notes:

• Custom-made and personalized items are not eligible for exchange.
• The exchange policy is applicable once per original purchase.

Return Conditions:

Eligibility for Returns:

1. Manufacturing Defects:

   • We accept returns only for items with manufacturing defects. If you believe your purchase has a defect in craftsmanship, please contact us immediately upon receiving the item.
   • Manufacturing defects do not include normal wear and tear, accidental damage, or damage resulting from improper use or care.

2. Incorrect Items Received:

   • If you receive an item different from what you ordered, please contact us within 3 days of receiving your order.

Return Procedure:

1. Contact Us:

   • To initiate a return for a manufacturing defect or an incorrect item, contact our customer service at 0096178884222 or email us at info@vucceli.com.
   • Provide your order number, details of the issue, and photographic evidence where possible.

2. Return Authorization:

   • Our customer service team will review your request and provide you with instructions for the return process if your case is eligible.
   • Do not return any items without receiving authorization from our team.

3. Return Shipping:

   • For approved returns, we will provide instructions on how to return the item at our expense.
   • Ensure the item is securely packaged and includes all original packaging, tags, and documentation.

Refunds/Exchanges:

1. Manufacturing Defects:

   • If the item is confirmed to have a manufacturing defect, we will issue a refund or offer an exchange, as per your preference.

2. Incorrect Items Received:

   • If you receive an incorrect item, we will arrange for the correct item to be shipped to you or provide a refund if the correct item is unavailable.

Timeframe:

• You must contact us within 3 days of receiving your order to report manufacturing defects or incorrect items.
• Returns outside of this timeframe may not be accepted.

Please note that our return policy is strictly limited to manufacturing defects and incorrect items. We reserve the right to deny any return that does not meet these criteria. Custom-made or personalized items may not be eligible for returns unless there is a manufacturing defect.

Resale Conditions:

At Vucceli, we offer a 60% resale value for qualifying items based on the following criteria:

Eligibility Requirements

1. Authenticity

   • The item must be a genuine Vucceli piece, verified by our records or by submitting the original proof of purchase.

2. Condition

   • The jewelry must be in good condition, with no significant damage or missing elements. Items showing excessive wear, significant repairs, or modifications that alter the original design may not qualify for resale or may have adjusted value.

3. Documentation

   • Original receipts, certifications (if applicable), and any accompanying accessories such as boxes, or papers must be provided during the resale evaluation.

4. Inspection

   • All items will undergo a thorough inspection by our team of experts to assess authenticity, condition, and market value before resale eligibility is confirmed.

5. Market Relevance

   • The jewelry design must still be part of Vucceli’s current or classic collections. Items that are discontinued or custom designs may not be eligible for resale.

6. Timeframe

   • Items must be at least 6 months old from the date of purchase to qualify for resale.

Process

1. Visit our showroom or contact us.
2. Ship or bring in your jewelry for a professional evaluation.
3. Once approved, receive 60% of the original purchase value as store credit or cash, as per your preference.

Exclusions

• Items purchased during sales or promotional events.
• Custom or engraved jewelry.
• Jewelry with irreparable damage or missing parts.
• Earrings, for hygiene reasons.

By offering this resale program, Vucceli ensures your cherished pieces are valued while supporting a sustainable approach to luxury.

Contact Information:

If you have any questions or concerns regarding our exchange policy, please contact our customer service team at 0096178884222 or email us at info@vucceli.com.

Thank you for choosing Vucceli. We appreciate your business and look forward to assisting you with your jewelry needs.